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Outcast Clothing US

Have questions for us? We've got you. From orders and shipping to sizing and returns, our FAQ page covers everything you need to know.

Help Centre & FAQs | Outcast

How do I track my order?

How long does it take my order to dispatch?

How long will it take for my order to arrive?

What shipping couriers do you use?

Where do you ship from?

Where do you ship to?

My parcel has been returned back to you, what should I do?

I think my parcel has been lost in transit, what should I do?

I've entered my shipping address in wrong, what should I do?

Can I upgrade my shipping method once my order is placed?

Will my parcel be left or go to the post office?

My parcel is showing as delivered but it hasn't been delivered

Shipping & Deliveries

What size am I?

Size Guide

Where can I find my order number?

What payment options do you offer?

Can I use multiple types of payments on my order?

Duties, taxes and tariffs, what ones do I have to pay?

Can I cancel my order?

I entered my email address incorrectly, how can I update this?

Can I edit my order?

When does my Store Credit expire?

My payment won't process.

When do Gift Cards expire?

How do I use my store credit?

Orders & Payments

What is the loyalty program?

How do I join the loyalty program?

How many loyalty points do I have?

Where can I see my points?

How do I redeem my points?

What can I earn by signing up to the loyalty program?

What suite am I in?

Do I keep my loyalty points if I return an item?

How do I gain/lose points?

Can I earn points on purchases made before joining the loyalty program?

Do my rewards points expire?

How long does it take for my points to appear in my account after a purchase?

When will I receive my Birthday discount?

Where is my 10% welcome discount for signing up to the loyalty program?

Can I transfer my points between AUS and US sites?

Can I earn points on orders purchased with a gift card?

Heartbreak Hotel Loyalty

What is your return policy?

I need to return an item.

My return label didn't generate.

When will my return be processed?

How do I access my store credit?

Can I return a sale or markdown item?

Can I make an exchange?

Can I return items from multiple orders in the same parcel?

When does my store credit expire?

Why is my store credit less than my order total?

What currency is my store credit?

How much does my return cost?

I paid using a 'buy now, pay later' service (like Afterpay or Klarna), why am I still making payment instalments?

There is an issue with the item/s in my order

I think my item has a fault

Returns

Do you restock products?

How do I sign up for restock notifications?

Where are your products made?

Are your styles tall or short girl friendly?

Can you style me?

How do I care for my Outcast items?

Do you offer Gift Cards?

Can I shop in-store?

Products

Can I create a wishlist?

Do you offer wholesale?

How do I apply for a role at Outcast?

How do I spot a scam email not from Outcast?

Is there an Outcast number I can call?

How can I get in touch with Customer Service?

Other

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